Quality Workflow for Automated Process Management | Böhme & Weihs

Seamless Information Chains 

With direct integration to CASQ-it modules and beyond

The CASQ-it Quality Workflow Manager automates the orchestration of all workflows and processes within your company — with direct integration into your CASQ-it modules and beyond. CASQ-it QWM follows a graphical workflow in the background, which mirrors your company's specific procedures in every single step. This creates event chains that automatically send emails, distribute information and prompt responsible individuals to complete tasks — internally within your organization or externally to your suppliers and customers. With CASQ-it QWM, you can manage  complaint processes — differentiated by type — as well as CAPA processes and general business workflows, even those without direct links to CASQ-it. Workflow management with CASQ-it QWM ensures clear responsibilities, efficient information distribution and streamlined task tracking. CASQ-it Quality Workflow Manager can operate as a standalone solution or seamlessly integrate with other CASQ-it modules — providing a tailored solution to meet your specific requirements.

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Discover all the features of our process and workflow management solution.

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Benefits of Our Workflow Automation Software

How CASQ-it QWM supports your complaint and business processes  
  
Zeit und Kosten sparen

Save time and costs

Automated control of complaint and business processes

Optimierung der Reklamationsprozesse

Streamline complaint management

Type-specific workflow control and automated email notifications for on-time processing

Unternehmensspezifischer Workflow

Company-specific workflows

Customizable with a graphical workflow editor for defining and planning individual procedures

Werksübergreifende Kommunikation

Cross-plant communication

Complete traceability within your teams and with suppliers and customers

QWM as a Supporting Process

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Workflow Definition

You define your procedures using the graphical interface of CASQ-it QWM — similar to a process flow diagram. Tasks are pre-scheduled for employees, teams, departments and cost centers, factoring in all eventualities. Integrated if/then logic enables predefined decision points. You can also link multiple workflows together as needed.

The potential applications for CASQ-it QWM are virtually limitless: from efficiently managing your complaint processes in connection with CASQ-it CMEA to orchestrating workflows for departments outside of quality management, such as Sales, Procurement or Human Resources. CASQ-it QWM puts you in control of every business process.
Screenshot QWM Software
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Screenshot QWM Software

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For every task, CASQ-it QWM automatically sends an email notification. Recipients receive all relevant information directly in their email client, such as Outlook, and are prompted to complete their next assigned task.

This allows you to establish structured information chains. Predefined text modules help you assemble emails quickly — and multilingual capabilities ensure that recipients see the content in their preferred language.

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Task Tracking

CASQ-it QWM ensures that every employee always knows what needs to be done. With just one click on the link in the email, employees are taken directly to the relevant CASQ-it module.


Once they complete their task, the system automatically triggers follow-up emails to activate the next responsible person — enabling seamless workflow management across plant boundaries.
Info Pack | Böhme & Weihs

Streamline Your Process and Workflow Management

Learn more about our Quality Workflow Manager software and other powerful CAQ modules. Simply select your areas of interest and receive all the info you need.

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Connected Quality Workflow Management for Seamless Processes 

Harness the full potential of our CAQ software's integrated modules and features

Complaint Management

CASQ-it QWM automatically triggers corrective actions in CASQ-it CMEA for complaint resolution

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Email Clients

Interface for automatic email distribution via CASQ-it QWM to Microsoft® Outlook®, Lotus Notes® and other MAPI-based clients

Our Solution in Use

  • MAX MOTHES GmbH
  • maxon motor
  • Semikron
  • Dalli-Werke
  • DESCH Antriebstechnik GmbH & Co. KG
  • NIDEC GPM GmbH (HPTEingG)
  • HONSEL Umformtechnik GmbH
  • Schleifscheibenfabrik Alfons Schmeier GmbH & Co. KG
  • Autoflug
  • Otto Bauckhage GmbH & Co. KG
  • NTN Kugellagerfabrik GmbH
  • WELP Gruppe
  • Mager GmbH
  • Bomatec
  • Lederer GmbH
  • Wilhelm Schumacher GmbH
  • Globus Gummiwerke GmbH
  • Weidmann Medical Technology
Guido Goldammer

Your Point of Contact

Would you like to find out more about our digital solution for quality management?
With his many years of experience, Guido Goldammer is your ideal point of contact for all questions about this topic.

Make an appointment

FAQ About Our Process and Workflow Management Software

CASQ-it QWM is a software solution for automating and managing business processes and workflows. Using a graphical workflow editor, you can define and structurally plan custom workflows. The software automates communication, manages tasks and ensures complete traceability, both within your organization and across company boundaries.

CASQ-it QWM optimizes complaint management by steering all workflows based on complaint type and sending automated emails to the involved parties. This ensures clear responsibilities, a transparent flow of information and on-time resolution of customer, supplier or internal complaints. Standard procedures like the 8D method can be individually adapted.

Automation reduces both the costs and the effort required for information distribution. The software minimizes misinformation and boosts process efficiency. Multilingual text modules simplify communication, and automated email notifications ensure that tasks are handled promptly and accurately.

Yes, CASQ-it QWM can be flexibly deployed across all areas of the company, for example, in Sales, Purchasing or Human Resources. It is suitable for any type of process management, independent of complaints or other CASQ-it modules. This enables comprehensive automation and efficiency gains across all business processes.

Key technical features include a graphical workflow editor, conditional branching, escalation management and the ability to link processes hierarchically. The software is multilingual and provides interfaces to common email clients such as Microsoft® Outlook®. It is also designed for deadline and budget monitoring, including automatic notifications in the event of overruns.