Fast, concrete solutions. Through talking to technical experts.

Even after your CAQ and MES software has been successfully installed, we will stay closely in touch: Over 80 % of all our customer enquiries are answered 100 % by our Support Team during the very first call. Qualified, targeted, comprehensive.

We are a center of competence because: All our support specialists have a degree in technology or have been technically trained. Each and every one of our technicians participates in an ongoing advanced training and qualification program. And each and every one of them excels through a solution-oriented approach and a high dedication level.


Contact person

Burkhard Schneider and Team

Mo. - Fr.: 8:00am - 5:00pm
Fon: +49 202 38434-750


Support which lives up to its name

Through closely cooperating with your project manager, our Support Team is always on the ball – they know straight away exactly what needs to be done and whether you require help.

You can depend on us to provide the following:

  • Reliable availability via our central hotline, outside office hours by arrangement.
  • Fast response times through telephone and online support.
  • Multilingual service staff to support our clients operating on an international scale.
  • Excellently-trained support experts who have a degree in technology or a professional technical background.