DEPENDABLE WARRANTY MANAGEMENT FOR FIELD RETURNS

USING CASQ-it WM

CASQ-it Warranty Management controls your whole field return processing workflow: When data is read into the system, a homogenous format is produced from all the many different customer formats. Any incomplete or incorrect recourse claims are immediately filtered out. In a second step, CASQ-it WM carries out a plausibility check: This uncovers any unjustified recourse claims so that only formally correct and plausible field return notifications are available for layer line analysis. Layer line analysis allows you to draw conclusions with regard to quality stability and to simultaneously narrow down the period where the defect occurred – thus enabling a targeted root cause analysis, permitting you to intervene in your processes to introduce emergency measures. Finally, integrated impact analyses monitor the success of these measures. CASQ-it WM brings transparency to your warranty management processes – for a better negotiating position vis-à-vis your customers and decreasing warranty costs.

Reduce costs

of analyzing your field data through:

  • Rejection of incorrect field return notifications
  • Reimbursement of the cost of unjustified recourse claims
  • Avoidance of future field failures

Improve efficiency

of your warranty management processes through:

  • Automatic harmonization of different data formats
  • Integrated layer line diagrams in accordance with VDA 3.2
  • Impact analysis of your preventive and emergency measures

Support Process - WM

  • Step 1: Data harmonization

    Through its automatic data harmonization feature, CASQ-it WM collates all the field return data in their many different formats into one uniform standard format. Virtually at a touch of a button, you can create a database for dependable

    • Plausibility checks
    • Field data analyses
    • Impact monitoring
    • Failure forecasts

    Your specifications also coordinate how the purchase part lists are read into the system. Country-specific content, such as different date formats or foreign currencies, are automatically recognized and standardized.

    Whilst the data are still being imported, CASQ-it WM checks them for incompleteness and format errors. You are the one to decide whether the respective records are reworked or immediately rejected.

  • Step 2: Plausibility analysis: purchase part lists

    CASQ-it WM identifies unjustified claims for damages: All records are subjected to a plausibility and legitimacy check. You can immediately recognize whether claims for damages have been doubly submitted, whether the information provided is incomplete or contradictory, and whether the warranty period for the respective field failure has already expired.

    CASQ-it WM’s powerful analysis tools reliably uncover any anomalies in your purchase part lists. This is achieved through dynamically combining the data contained in your purchase part lists in a variety of different ways. Filtering the data according to

    • Country
    • Factory supplied
    • Further assembly region
    • Engine type
    • Chassis number
    • Model year…

    allows you to redefine the focus over and over again. And to thus identify repeat complaints, the interdependence with third-party components, the accumulation of failures as a result of regional and/or seasonal conditions, as well as potential defects during the assembly process. CASQ-it WM allows you to utilize the high information potential contained in your field return notifications as you have never done before.

  • Step 3: Diagnosis and NTF process

    The diagnosis tests contained in our CASQ-it inspection modules – whereby a distinction is made between standard and load tests – support you with the evaluation of your field returns. CASQ-it CMEA is a decision-making tool which helps you to decide whether to initiate the No Trouble Found process (NTF process):

    This tool provides all the respective information on the part in question and the possible defect causes. Just like a knowledge database, CASQ-it CMEA is a concentrated pool of all your experience, thus providing the basis for a more in-depth cause analysis.

  • Step 4: Analyses

    As our CASQ-it WM tool purges all the implausible and unjustified recourse claims from your field return data, you are left with a sound basis for evaluating field quality. Layer line diagrams in accordance with VDA 3.2 illustrate the defect frequency for individual products after a certain implementation

    period or number of assignments in relation to the production date. This supports you when actively conducting field observations. And facilitates a targeted root cause analysis, enabling you to introduce effective emergency, remedial and avoidance measures.

  • Step 5: Quality indicators

    Impact analyses monitor the success of your emergency and remedial measures in the long term whilst offering great flexibility, for example, by letting you compare the different components of a product family or different model years.

    And our forecasts provide you with information on future field failures – so that you can react and redirect your spare part purchasing activities well in advance.